TERMS AND CONDITION
1)YOUR CONTACT: When you confirm the booking over the web page, you accept the conditions set out in this rental agreement. Please read this agreement carefully if there is anything you do not understand or do not agree with, please ask Booking Camper srl.
2)BOOKING CONFIRMATION AND PAYMENT: An initial payment of 20% is required to confirm the booking. A binding contract for the hire will come into existence when Booking Camper srl issues your booking acceptance. You must pay the balance of your hire on the delivery day. You can pay it by credit/debit card (Visa, Mastercard or Diners club) or by cash (no more than € 2990,00). On deliver day a Insurance excess deposit of €1000,00 by credit card is also required to be held against any loss, damage to the motorhome (externally or internally) costs or insurance claim as described in these terms and conditions. If there are no deductions required from your deposit, it will be returned to you in 10 working days after the end of the hire period.
3)CANCELLED BOOKING AND PERIOD OF HIRE NOT USED: No refunds are due in the case that the costumers for personal reasons leaves later or returns earlier than previously booked. In the case of cancelled booking, all cancellations must be notified in writing to Booking Camper srl, but please call Booking Camper srl immediately to inform us as this will improve the chances of rehiring the motorhome. If the booking is cancelled up to 31 days before the hire, the initial payment of 20% will be withhold. If the booking is cancelled between the 30th and the 16th day prior to the expected hire dates, a penalty of 50% of the total reservation amount will be charged. If the booking is cancelled after the 16th day prior to the expected hire dates, the entire sum shall be forfeited. In any case, a fee of €100,00 will be withheld to cover costs. Date of cancellation is taken as the date that the written cancellation request is received (working days only).
4)COLLECTION AND DELIVERY TIMES: unless otherwise agreed with Booking Camper srl, the motorhome will be available on the day of collection from the agreed location at 03:00 pm and must be redelivered back to the agreed location by 10:00 am on the last day of hire. A full hand over session will be done before you take the motorhome and any damage etc. noted on the rental agreement. Note that contract signing and vehicle instruction can take up to an hour. On return, vehicle inspection can also take up to 1 hour. Last return can have a significant impact on the next hire so the company must be promptly informed of any expected delay. If you fail to return the motorhome on time, you may be liable to an extra charge at the discretion of Booking Camper srl, but typically €52,00 after 30 minutes plus any additional costs incurred by Booking Camper as result. Three times the normal daily fee will be charged for each day of late return plus any additional costs incurred by Booking Camper as result. There are no refunds for motorhomes returned early.
5)PRICES INCLUDES: motorhome rental, vat, 24 hr vehicle breakdown Assistance, 2x gas bottle (one full and the other one not full), chemical liquids, roll out sun awning, bike rack and vehicle comprehensive insurance with limited liability (€1000,00). Bed linen, towels, pillow and kitchen kit are not provided with the motorhome as standard. If you specifically require these items or are travelling from abroad please enquire about availability. Other extras can be booked at the second stage of the booking process. If there is anything that you require but we do not offer, please ask and we will do our best to provide it (an additional cost may apply).
6)IDENTIFICATION REQUIRED ON COLLECTION MOTORHOME: Driver (s) must present their own full valid driving license (with 3 years driving experience) , valid passport, valid International Driving Permit (if you are not UE citizen), credit card, return flight/train ticket. If you are not sure you can comply with the identification please contact us in advance. All our motorhomes are a standard car license (3500kg).
7)TRANFERS: All transfers must be pre booked. If you have selected a pick up or a drop off locations, you will need to provide us with the following:
-AIRPORTS (both arrival and departure information required): airport, flight number, exact arrival time, number of people to be transferred, operative mobile phone number.
-BY PUBLIC TRANSPORT: number and location of train/bus station, train/bus number, exact arrival time, number of people to be transferred, operative mobile phone number. .
Please consider that in Milan Orio Al Serio BGY, Milan Linate, Milan Malpensa we do not deliver the motorhome directly at the airport but it is a transfer service. Please consider that we need 15 minutes for Milan Orio Al Serio transfer, 1 hour for Milan Malpensa, Milan Linate and Brescia transfers. Concerning all other locations, we usually deliver the motorhome directly at the airport (but it depends on arrival flight time so we have to agree with client). If client need other location, please tell us, we will do our best to provide it.
Should you decide to make your own way to the depot, parking facilities is offered for free at the depot for the duration of the rent. Vehicles are parked at own risk.
8)MINIMUM HIRE PERIOD: Mid season 7 days (June, July, September), High season 14 days (august), low and winter season 3 days
9)OFFICE OPENING HOURS:
- Monday to Saturday from 09:00 to 12:30 and from 15:00 to 19:00
- Sunday closed- by appointment only
10)SMOKING: Any type of smoking in the motorhome is strictly prohibited and any client found in breach of the Terms and Conditions will incur a charge of €500,00.
11)VEHICLE COLLECTION AND RETURN: All hire start at 15:00 hours on the day the hire commences and all returns are to be completed by 10:00 hours. We can alter these times but prior agreement only. The vehicle is delivered to the costumer washed, clean and disinfected by our depot and must be returned in the same condition and with the waste water tanks completely empty. At the conclusion of the hire, the vehicle will be checked out and any damage, not present at the start of the hire will be noted, the hirer will be asked to sign a form that no accidents are taken place, involving the hire vehicle during the period of rent.
12)PETS: The acceptance of pets in the motorhome will be by agreement with Booking Camper srl. Booking Camper do welcome pets, so please check before booking what pets motorhome are available and an additional charge of €85,00 will be charged per hire.
13)AVAILABILITY AND EVENTS BEYOND BOOKING CAMPER CONTROL: Unfortunately events beyond Booking Camper srl control, occasionally affects bookings. Every effort will be made to supply the motorhome model requested, but Booking Camper srl reserve the right to vary models, give alternative models with equivalent or similar specifications to those advertised or booked, without giving prior notification and without applying extra charges. If no motorhomes/vehicles are available for any reason beyond our control or if we are unable to supply an alternative vehicle, the hire company reserves the right to refund all payments made without further liability.
14)INSURANCE/COLLISION DAMAGE WAIVER: Motorhome come with fully comprehensive vehicle insurance with a limited liability. The standard vehicle insurance excess is €1000,00 per damage. The excess of €1000,00 must be deposited by credit card on taking possession of the motor caravan and will be returned after suitable control by the lessor. Collision Damage Waiver/Excess Protection cover for damage to the vehicle, fire and theft insurance with a minimum of €1000,00 per damage. Radios, TVs and any other removable accessories are not insured against fire and theft. Overhead damage, vehicle keys, damage to tyres (including punctures, blow outs), windscreens, wheels alloy, wheel rims/trims, upholstery are not covered by the vehicles insurance, the hirer is liable for the full cost of repair and parts, this must be paid on return of the vehicle. Damage to the interior furnishings and utilities, caused through negligence and a lack of care are to be borne by the costumer who hereby authorizes Booking camper srl to withhold the amount needed to make good said damage above, though always allowing for adjustment. The vehicle insurance will not cover if the motorhome is stolen with its keys or if the keys are lost/miss placed. Full cost of vehicle will be down the hirer. In the case of breakdown or malfunction the rental company will authorize refunds if you will provide a valid receipt from a vat registered company and faulty parts are returned back to the lessor. The rental company is not responsible for additional charges arising from breakdown or accidents. Our liability is limited to the replacement of the vehicle, subject to availability, or supply an hotel if possible, or refund hire charges for any days lost due to vehicle malfunction. All decision regarding refunds are at the sole discretion of the rental company. The hirers attention is drawn to the need for the engine fluid levels to be checked on a daily basic, tyre pressures and the vehicle to be used in the manner for which it is intended. If an breakdown or/and accident is caused by the driver/hirer no refund for any days lost will be given.
a)You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and sure any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather, which can cause damage. You must take sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches. It is your responsibility leave the motorhome parked in a safe place. No responsibility can be accepted by Booking Camper srl as result of negligence (theft or vehicle damages caused by others).
b)You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle. You must let Booking Camper know as soon as you become aware of a fault in the vehicle. You must not let anyone work on the vehicle without Booking Camper permission. If we will give you the permission, you will only be refund if you have a receipt for the work (correctly completed).
c)No billboards shall be displayed on the vehicle to not compromise the vehicle paint. In case of negligence we will charge €1000,00. The costumer must take proper care of the vehicle and use due diligence when using it and especially must not allow the motor caravan to be used to propel or tow other vehicles, in competitive races, time trials or any other form of speeding, in violation of any customs or tax law and the highway code; the vehicle to be driven by anyone other than the customer unless previously authorized to do so by the company or when under the influence of alcohol, drugs, narcotics, barbiturates or any other substance that diminishes consciousness and one’s capacity to react. Moreover the vehicle must not be taken abroad unless with the authorization of Booking Camper srl.
d)Insecure loads, loading and overloading shall be the responsibility of the hirer. It is also the hirers responsibility to ensure that all items inside and outside the vehicle are loaded safely and correctly, and that the place stored is fit for purpose, and that no items/objects are going to fall out or hurt or cause damage, to someone or something. Any damage or injury etc cause will be down the hirer. The rental company will not accept any liability for this. Negligence damage will be at full cost to the hirer.
e)Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle and it is your responsibility to check that the vehicle is as clean as when you collected it. In our depot there is no cleaning service you can use; you must clean the motorhome before you return it.
f)All fine and costs (including court costs) for parking, traffic or other offences, congestion charges (including ant costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. If you do not, you will be responsible to pay any costs and reasonable administration charges which arise when Booking Camper deal with these matters.
16)CLEANING, FUEL AND GAS: when you collect the motorhome, it is clean inside and outside, and it is supplied with clean water tank full, grey water tank and cassette empty. It has to be returned clean inside (No rubbish or food must be in vehicle) and with the waste tanks in the same condition: empty. In case of non-compliance we will change €85,00 for the inside cleaning, €10,00 for the grey water tank and €50,00 for the cassette tank. The vehicle is delivered with full diesel tank and must be returned full, if it won t be returned full, the costumer will have to pay €160,00 if the tank in completely empty, €100,00 for missing half tank and €50,00 if missing a quater tank. Concerning gas, we will provide 1 full cylinder gas and 1 not full cylinder gas (level left from the anterior client). The two cylinder gas are included in the rental price therefore the costumer has not to refuel it. Should you need to replace an empty bottle during the cost of your hire, it is your responsibility. Very important: every European Country has different for connecting the cylinder so if you need to buy a new one abroad, consider that you also need to buy an adaptor.
17)PRIVACY: I hereby authorise Booking Camper srl to collect and keep the data on individual and/or legal persons in accordance with the italian law 675/96. The data may be deleted or altered upon request by sending a letter to Booking Camper srl.
Jurisdiction for any disputes arising from this hire contract lies with the court of Bergamo.